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    Shipping & returns

    Your health is priceless. aswaaq company is HACCP certified, that is why all of our products are carefully chosen and are passed through quality checkpoint before packaging and delivering.

    We guarantee the delivery of a high quality and fresh products by a well-trained and skilled staff using our refrigerated vehicles. As we are in aswaaq realize the value of time we will delivery your order on time.

    Delivery is free for orders that are worth 100 exclusive of VAT and more, while AED 10 Plus 5% VAT  is charged as (Delivery Charges) for orders less than AED 100 exclusive of VAT. Total Delivery Charge including VAT will be 10.5 AED 

    Placing orders is available 24 hours a day, 7 days a week.

    Delivery timing are from 9:00 AM to 9:00 PM.  Delivery will be based on the convenient date and time the client selected from the available appointments list when placing the order. Some appointments may not be available as they may have been selected by other clients. We commit to deliver on time, but some delays may occur due to weather conditions, traffic jam and/or uncontrolled technical failures.

    The order will be confirmed via sending an e-mail to the client’s registered e-mail address.

    In case of non-availability of any requested items or there is any problem stops us from the delivery, the client will be contacted through registered phone number and an e-mail will be sent accordingly.

     aswaaq is renowned with its payment flexibility as the client can choose any appropriate type of payment:

    1. Payment on Delivery - Cash
    2. Payment on Delivery – Bank Card.
    3. Payment on Website – Bank Card.
    4. Available points in your loyalty program “wafa” Account.

    Note: Customers have to pay the full amount of the order through one type of payment.

    We serve the below list of areas as first phase:

     

    1. Al Badaa
    2. Alkhawaneej
    3. Mirdif
    4. Mirdif Ghoroob
    5. Mirdif Shorook
    6. Mizhar 1
    7. Mizhar 2
    8. muhaisnah 1
    9. muhaisnah 2
    10. muhaisnah 3
    11. muhaisnah 4
    12. Nah Alhamar
    13. Oud Muteena
    14. Warqa 1
    15. Warqa 2
    16. Warqa 3
    17. Warqa 4
    18. Al Furjan
    19. Al-Barari
    20. Al-Waha Community
    21. Arabian Ranches - 1
    22. Arabian Ranches - 2
    23. Barsha South
    24. DIFC
    25. Emirates Hills
    26. GEMS Wellington Academy - Alkhail
    27. Jebel Ali
    28. Layan Community
    29. Liwan
    30. Mazaya
    31. Motor City
    32. Mudon Community
    33. Nadd Al-Shiba
    34. Queue Point
    35. Remram Community
    36. Sports City
    37. Studio City
    38. Victory Heights
    39. Al Barsha 1
    40. Al Barsha 2
    41. Al Barsha 3
    42. Al Khail Gate
    43. Al Manara
    44. Al Quoz 1
    45. Al Quoz 2
    46. Al Quoz 3
    47. Al Quoz 4
    48. Al Quoz Industrial Area 3
    49. Al Quoz Industrial Area 1
    50. Al Quoz Industrial Area 2
    51. Al Quoz Industrial Area 4
    52. Al Safa
    53. Al Sofouh
    54. Al Wasl
    55. Arjan
    56. Arjan
    57. Discovery Gardens
    58. Dubai Internet City
    59. Dubai Investment Park
    60. Dubai Investment Park 1
    61. Dubai Investment Park 2
    62. Dubai Lifestyle City
    63. Dubai Marine
    64. Dubai Media City
    65. Dubai Sustainable City
    66. Dubiotech
    67. Dunes Village
    68. Emirates Golf Club Villas
    69. Green community East
    70. Green community West
    71. Greens
    72. Ibn Battuta Mall (Residential area)
    73. International Media Production Zone
    74. Jabel Ali - Free Zone
    75. Jabel Ali Down Town
    76. JBR (Jumeirah Beach Residence)
    77. Jebel Ali Village
    78. JLT (Jumeirah Lakes Towers)
    79. Jumeirah
    80. Jumeirah 1
    81. Jumeirah 2
    82. Jumeirah 3
    83. Jumeirah Golf Estates
    84. Jumeirah Heights
    85. Jumeirah Island
    86. Jumeirah Park Villas
    87. Jumeirah Village Circle
    88. Jumeirah Village Triangle
    89. Knowledge Village
    90. Meadows
    91. Palm Jumeirah
    92. Ritaj DIP
    93. Springs
    94. TECOM
    95. The Gardens
    96. The Greens
    97. Umm Al Sheif
    98. Umm Suqeim 1
    99. Umm Suqeim 2
    100. Umm Suqeim 3

     

    Return and Refund Policy:

    aswaaq online Return and Refund policy helps you to understand the overall process of returning your purchased products including the terms of successfully completing this process.

    All returns are subject to aswaaq online return and refund policy. if you are not satisfied with your purchase for any reason, you can always opt for an exchange or refund within 5 days; provided the product/s are unused and returned in its original condition. 

    1. aswaaq online will accept the returned items under the below terms & conditions:
    2. You must submit the original receipt when you claim a refund or exchange within 5 days.
    3. The original packing should be returned undamaged and in resale condition.
    4. Exchange or refund can be done at any aswaaq supermarket only.

    Below items can be accepted for return only with the same delivery driver on the spot:

    1. Frozen items
    2. Butchery & Poultry items. (Fresh Meat, Fresh chicken,… etc.)
    3. Fishery items.
    4. Newspaper, Magazines, Books & CDs.
    5. Prepaid Cards (Salik, NOL, Etisalat & Du).

     

    As aswaaq is a HACCP certified supermarket; all our items are carefully selected and passed through a quality checkpoint before packing and dispatching. 

    We ensure high quality and freshness upon delivery, However, in some cases if you aren’t satisfied with the delivered products due to it is damaged or wrong products on delivery:

     

    1. You can get the item replaced without any additional delivery charges.
    2. You can get the refund of the damaged products.
    3. If you chose “pay on delivery” option, the price of damaged/wrong product will be deducted from the final bill.

     

     

    In-case of return the refunds will be done in the same mode of payment used during your online purchase. So if you used bank card, we will credit the amount to your card. 

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    • Al Khortoum Street, Almizhar, Dubai.
    • online@aswaaq.ae
    • 800 (aswaaq) 279227
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