Your health is priceless. aswaaq company is HACCP certified, that is why all of our products are carefully chosen and are passed through quality checkpoint before packaging and delivering.
We guarantee the delivery of a high quality and fresh products by a well-trained and skilled staff using our refrigerated vehicles. As we are in aswaaq realize the value of time we will delivery your order on time.
Delivery is free for orders that are worth AED 100 and more, while AED 10 Plus 5% VAT is charged as (Delivery Charges) for orders less than AED 100. Total Delivery Charge including VAT will be 10.5 AED
Placing orders is available 24 hours a day, 7 days a week.
Delivery timing are from 9:00 AM to 9:00 PM. Delivery will be based on the convenient date and time the client selected from the available appointments list when placing the order. Some appointments may not be available as they may have been selected by other clients. We commit to deliver on time, but some delays may occur due to weather conditions, traffic jam and/or uncontrolled technical failures.
The order will be confirmed via sending an e-mail to the client’s registered e-mail address.
In case of non-availability of any requested items or there is any problem stops us from the delivery, the client will be contacted through registered phone number and an e-mail will be sent accordingly.
aswaaq is renowned with its payment flexibility as the client can choose any appropriate type of payment:
Note: Customers have to pay the full amount of the order through one type of payment.
We serve the below list of areas as first phase:
aswaaq online Return and Refund policy helps you to understand the overall process of returning your purchased products including the terms of successfully completing this process.
All returns are subject to aswaaq online return and refund policy. if you are not satisfied with your purchase for any reason, you can always opt for an exchange or refund within 5 days; provided the product/s are unused and returned in its original condition.
Below items can be accepted for return only with the same delivery driver on the spot:
As aswaaq is a HACCP certified supermarket; all our items are carefully selected and passed through a quality checkpoint before packing and dispatching.
We ensure high quality and freshness upon delivery, However, in some cases if you aren’t satisfied with the delivered products due to it is damaged or wrong products on delivery:
In-case of return the refunds will be done in the same mode of payment used during your online purchase. So if you used bank card, we will credit the amount to your card.