Your health is priceless. aswaaq company is HACCP certified, that is why all of our products are carefully chosen and are passed through quality checkpoint before packaging and delivering.

We guarantee the delivery of a high quality and fresh products by a well-trained and skilled staff using our refrigerated vehicles. As we are in aswaaq realize the value of time we will delivery your order on time.

Delivery is free for orders that are worth AED 100 and more, while AED 10 is charged (Delivery Charges) for orders less than AED 100.

Placing orders is available 24 hours a day, 7 days a week.

Delivery timing are from 9:00 AM to 9:00 PM.  Delivery will be based on the convenient date and time the client selected from the available appointments list when placing the order. Some appointments may not be available as they may have been selected by other clients. We commit to deliver on time, but some delays may occur due to weather conditions, traffic jam and/or uncontrolled technical failures.

The order will be confirmed via sending an e-mail to the client’s registered e-mail address.

In case of non-availability of any requested items or there is any problem stops us from the delivery, the client will be contacted through registered phone number and an e-mail will be sent accordingly.

 aswaaq is renowned with its payment flexibility as the client can choose any appropriate type of payment:

1. Payment on Delivery - Cash
2. Payment on Delivery – Bank Card.
3. Payment on Website – Bank Card.
4. Available points in your loyalty program “wafa” Account.

Note: Customers have to pay the full amount of the order through one type of payment.

We serve the below list of areas as first phase:

1. Al Badaa
2. Alkhawaneej
3. Mirdif
4. Mirdif Ghoroob
5. Mirdif Shorook
6. Mizhar 1
7. Mizhar 2
8. muhaisnah 1
9. muhaisnah 2
10. muhaisnah 3
11. muhaisnah 4
12. Nah Alhamar
13. Oud Muteena
14. Warqa 1
15. Warqa 2
16. Warqa 3
17. Warqa 4
18. Al Furjan
19. Al-Barari
20. Al-Waha Community
21. Arabian Ranches - 1
22. Arabian Ranches - 2
23. Barsha South
24. DIFC
25. Emirates Hills
26. GEMS Wellington Academy - Alkhail
27. Jebel Ali
28. Layan Community
29. Liwan
30. Mazaya
31. Motor City
32. Mudon Community
33. Nadd Al-Shiba
34. Queue Point
35. Remram Community
36. Sports City
37. Studio City
38. Victory Heights
39. Al Barsha 1
40. Al Barsha 2
41. Al Barsha 3
42. Al Khail Gate
43. Al Manara
44. Al Quoz 1
45. Al Quoz 2
46. Al Quoz 3
47. Al Quoz 4
48. Al Quoz Industrial Area 3
49. Al Quoz Industrial Area 1
50. Al Quoz Industrial Area 2
51. Al Quoz Industrial Area 4
52. Al Safa
53. Al Sofouh
54. Al Wasl
55. Arjan
56. Arjan
57. Business Bay
58. Discovery Gardens
59. Downtown Dubai
60. Dubai Internet City
61. Dubai Investment Park
62. Dubai Investment Park 1
63. Dubai Investment Park 2
64. Dubai Lifestyle City
65. Dubai Marine
66. Dubai Media City
67. Dubai Sustainable City
68. Dubiotech
69. Dunes Village
70. Emirates Golf Club Villas
71. Green community East
72. Green community West
73. Greens
74. Ibn Battuta Mall (Residential area)
75. International Media Production Zone
76. Jabel Ali - Free Zone
77. Jabel Ali Down Town
78. JBR (Jumeirah Beach Residence)
79. Jebel Ali Village
80. JLT (Jumeirah Lakes Towers)
81. Jumeirah
82. Jumeirah 1
83. Jumeirah 2
84. Jumeirah 3
85. Jumeirah Golf Estates
86. Jumeirah Heights
87. Jumeirah Island
88. Jumeirah Park Villas
89. Jumeirah Village Circle
90. Jumeirah Village Triangle
91. Knowledge Village
92. Meadows
93. Palm Jumeirah
94. Ritaj DIP
95. Springs
96. TECOM
97. The Gardens
98. The Greens
99. Umm Al Sheif
100. Umm Suqeim 1
101. Umm Suqeim 2
102. Umm Suqeim 3

Return and Refund Policy:

aswaaq online Return and Refund policy helps you to understand the overall process of returning your purchased products including the terms of successfully completing this process.

All returns are subject to aswaaq online return and refund policy. if you are not satisfied with your purchase for any reason, you can always opt for an exchange or refund within 5 days; provided the product/s are unused and returned in its original condition. 

1. aswaaq online will accept the returned items under the below terms & conditions:
2. You must submit the original receipt when you claim a refund or exchange within 5 days.
3. The original packing should be returned undamaged and in resale condition.
4. Exchange or refund can be done at any aswaaq supermarket only.

Below items can be accepted for return only with the same delivery driver on the spot:

1. Frozen items
2. Butchery & Poultry items. (Fresh Meat, Fresh chicken,… etc.)
3. Fishery items.
4. Newspaper, Magazines, Books & CDs.
5. Prepaid Cards (Salik, NOL, Etisalat & Du).

As aswaaq is a HACCP certified supermarket; all our items are carefully selected and passed through a quality checkpoint before packing and dispatching. 

We ensure high quality and freshness upon delivery, However, in some cases if you aren’t satisfied with the delivered products due to it is damaged or wrong products on delivery:

1. You can get the item replaced without any additional delivery charges.
2. You can get the refund of the damaged products.
3. If you chose “pay on delivery” option, the price of damaged/wrong product will be deducted from the final bill.

In-case of return the refunds will be done in the same mode of payment used during your online purchase. So if you used bank card, we will credit the amount to your card.