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Terms & Conditions

In recognition of your valuable time, aswaaq has decided to come right at the click of a mouse by introducing “aswaaq Online”- another door for its customers’ convenience.

The use of this website is subject to the Terms & Conditions listed below. Please read these terms and conditions carefully before using this service.

You are permitted to use our Website solely on the basis of these Terms and Conditions. We “aswaaq” reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.

Terms & Conditions

  1. The customer becomes a member as soon as he/she completes the process of registering the required data through “aswaaq Online” website.
  2. By completing the registration process, the customer acknowledges the validity of the data provided for records.
  3. Customers under 21 years old aren’t permitted to register on “aswaaq Online” website.
  4. The member shall take full responsibility in case of use of his/her account by someone else, and is responsible for all transactions conducted through aswaaq shopping online website under his/her own account. The member must inform aswaaq L.L.C in case of seizure of his account by someone who is not authorized to use the account.
  5. aswaaq has the right to amend the Terms & Conditions of the website at any time without notifying the members in advance.
  6. Members should periodically review the Terms & Conditions in order to familiarize themselves with any amendments, if any.
  7. The registration on “aswaaq online” signifies the unconditional acceptance of the terms & conditions that the member acknowledges having read and accepted at thetime of registration. 
  8. The prices of items will be double checked at checkout page to ensure that customer get the current date prices which might lead to changes in the price at checkout page by less or extra. 

All website contents including texts, graphics, images, logos, icons, downloads, information and data are owned by aswaaq L.L.C, and are protected by copyright, intellectual property rights, trademarks and other applicable laws. Any other use of the contents of the website without written permission from aswaaq L.L.C company is a violation of intellectual property rights, copyrights, trademarks and all applicable laws in this regard.

Policy of Termination:

aswaaq L.L.C reserves the right to suspend, disable or terminate any account existing on aswaaq’s website without notifying the member in case of irregularities including but not limited to: 

  1. Registering false or misleading information.
  2. Disabling the website or any illegal attempt to enter it.
  3. Violation of any kind of property rights.
  4. Violation of any laws of United Arab Emirates.

aswaaq reserves the right to sue anyone who uses the website by fraud or any other illegal attempts. In addition, aswaaq reserves the right to recover the cost of products, collection charges and lawyers’ fees from persons using the website fraudulently.

aswaaq, its staffs, agents and suppliers are not responsible for any kind of direct, indirect, Incidental, or consequential losses including but not limited to loss of profits, goodwill, business opportunities, data or other intangible losses arising from the website or any related usage.

If any condition of the policy is considered void, illegal or unenforceable for any reason, the remaining terms and conditions remain valid and enforceable.

Earn “wafa” Points:

aswaaq values its customers, and gives them the opportunity to earn “wafa” points while shopping through the online website. Earning points through shopping using “aswaaq online” is subject to the following terms and conditions:

Earning points:

A minimum of one point will be gained for every 1 AED spent in the supermarket. (1% Cash Back) and can be doubled based on your monthly purchases, please check loyalty program page.

Cases Where Points are not Earned

  1. In case of returned items the total value of returned items will not be included in the total monthly purchases and no points will be awarded for the same.
  2. ‘wafa’ points will not be awarded for purchases of telephone cards (both SIM and prepaid), NOL, Salik, Gift Vouchers, charity donations, paying bills, paying airline tickets, and loading ‘wafa’ points. 

Limitations of Liability

This Website is provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement. 

aswaaq assumes no liability for any viruses or any other disabling features that affect your access to or use of the Website.

aswaaq assumes no liability for any incompatibility between the Website and other websites, services, software and hardware. 

aswaaq assumes no liability for any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the Website.

aswaaq assumes no liability for any modification, suspension or discontinuance of any of its Websites, domain names or services. 

aswaaq assume no liability for any use of the Website including, without limitation, direct, indirect, incidental or consequential loss or damages or any loss of profits, loss of revenue business interruption, loss or programme or otherwise. 

Nothing in these terms and conditions shall exclude or limit aswaaq’s liability for: 

  1. Death or personal injury caused by negligence; or
  2. Fraud or misrepresentation; or
  3. Any liability which cannot be excluded or limited under law.

Force majeure

While aswaaq endeavors to ensure the Website is available 24 hours a day, aswaaq shall not be liable if for any reason the Website is unavailable at any time, for any period due to any force majeure.